Written guidance that
Clear written guidance keeps good practice going long after a course or assignment ends. We offer ready-made guidebooks for common tasks, and we write manuals and procedures with your staff for the way your organization works.
Ready-made guidebooks
Each guidebook is organized around a task. It explains the terms you need, walks through worked examples and includes templates and tools you can use straight away. You can use a guidebook on its own or alongside our training and consultancy.
Guidebooks come as a PDF, priced by size, and printed copies are coming soon. Organizations that want to share a guidebook among their staff can ask about an organizational license.
Manuals and procedures written with your staff
We work with your process owners and staff to produce manuals of operations, standard operating procedures, process documents and related references. Because the people who do the work help write the document, it reflects real responsibilities, handoffs and exceptions.
An assignment covers
- agreeing the scope and structure of the document
- reviewing your existing material
- walking through the process with the people involved
- drafting, staff review and the agreed rounds of revision
- handover of the accepted document as editable files, with any supporting forms and tools
Before we start, we agree who approves the document, who maintains it, and how ownership, confidentiality and reuse of material are handled.
Manuals and procedures are quoted for each assignment.